Privacy Policy
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
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Customer support communications
When you contact us through the chat on this Website (including our automated virtual assistant), email, text message, phone, WhatsApp, social media messaging (such as Facebook Messenger and Instagram direct messages), or any other customer support channel, the contents of your communications and any information you provide (such as your name, email address, and order details) are recorded, stored, and may be reviewed by Nathan James and our service providers. Our customer support platform is provided by Kustomer, Inc. Some automated responses may be generated using artificial intelligence provided through our service providers. Communications through third-party platforms are also subject to those platforms’ privacy policies.
We use these records to respond to your requests, provide customer support, keep records of our communications, train our team, and improve our service. By contacting us through any of these channels, you consent to the recording and storage of your communications as described here.